Transportation Customer Service Representative


Bald Head Island Limited, LLC is now accepting applications for a Transportation Customer Service Representative. This is a regular Full-Time position. Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s). Effectively interacts with customers either in person, via telephone, or on-line, providing timely and accurate information regarding transportation services, baggage handling, customer service, and general information pertaining to Bald Head Island. Sells ferry tickets and makes transportation reservations. Collects and accounts for ferry ticket revenue during the shift. Maintains accurate records and data relevant to passenger ridership and customer service contacts. Completes various reports in a timely manner. Reports to the Lead Transportation Customer Service Representative. Answers telephone and makes transportation reservations, receives inquiries, provides requested information or refers caller to appropriate source. Enters arrival and departure tram reservations into transportation software. Maintains knowledge of current events, activities, and hours of operation at various venues and entities on the island. Responsible for accurate accounting of shift cash bank. Forwards phone lines to Ticket Offices when Customer Service Center is not staffed. Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines. Utilizes computerized equipment to enter necessary information. Graduation from high school or equivalent, one year of clerical experience and six months in a position dealing with the public; or an equivalent combination of training and experience to provide the required skills, knowledge, and abilities. Basic understanding of Microsoft Office, Word, and Excel programs. Possession of a valid North Carolina driver's license. You may visit our website at for a complete list of jobs and to complete an online application. Bald Head Island Limited, LLC is an EOE.